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User’s Guide

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Call statuses

• answered: call was answered by a participant.
• busy: destination (or all routed numbers) was busy.
• ended: call terminated without being answered and not due to timeout/busy (e.g., caller hung up in IVR; system ended call before routing).
• failed: technical failure (SIP errors like 403/404, config/routing failures); no ringing/media on callee side.
• noanswer: PBX attempted delivery (channels created) but nobody answered; timed out or hit fallback (e.g., voicemail).