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PBX FAQ

  • Call notifications wrong timezone: change the asterisk1/service user timezone to your environment (notifications are generated under that account). Timezone
  • Which modules to install? Install asterisk_plus first. Add integration modules (CRM, Helpdesk, etc.) as needed; each depends on asterisk_plus and the corresponding Odoo app.
  • No popup notifications: ensure longpolling/workers are configured (see Odoo configuration), and the call is matched to a PBX user (only called users get popups).
  • Caller ID name on phones: modify Asterisk to fetch from Odoo; see pbx/dialplan.mdx. For FreePBX use CID Lookup (HTTP) with /asterisk_plus/get_caller_name?number=[NUMBER].