Skip to main content

​
Frequently Asked Questions

​
Call notifications show the wrong timezone

Notification messages are posted under the connect user account. Set that user’s timezone to match your environment. Set timezone for connect user

​
OpenAI & HTTPX version mismatch (Client.init got an unexpected keyword argument ‘proxies’)

If you see an error like: 
TypeError: Client.__init__() got an unexpected keyword argument 'proxies'
Install compatible versions (example for Ubuntu 20.04 + Odoo 18): 
pip3 install openai==1.55.3 httpx==0.27.2 --force-reinstall

​
What if the Odoo server is down?

  • Twilio pulls TwiML from Odoo; if Odoo is down, callers hear a system error.
  • Mitigation: configure a Twilio fallback webhook/application with a failover call flow (e.g., try SIP Users A/B, then GSM numbers C/D).
  • Trade-off: calls proceed, but Odoo won’t log them during the outage. You can sync call history/recordings from Twilio later (e.g., with a cron job).