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Oduist Connect

Oduist Connect brings Twilio voice, messaging, and AI into Odoo so teams can call, text, and orchestrate customer conversations without leaving their ERP and CRM.

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What you get

  • Unified communications: voice, SMS/MMS, WhatsApp, RCS, Google Business, and Facebook messaging handled inside Odoo apps like CRM and Sales.
  • Odoo Phone softphone: WebRTC click-to-call/click-to-answer in the browser with automatic PBX user provisioning and screen pops on incoming calls.
  • Global reach and routing: use Twilio’s super network and numbers in 100+ countries, build IVRs/call flows, and personalize routing with self-service and multi-language prompts.
  • Call queues and campaigns: manage queue wait times and callbacks, play branded hold audio, and run outbound CallOut campaigns or targeted notifications.
  • Recording and analytics: record interactions, link calls and recordings to the right records, and track performance with built-in call history and dashboards.

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AI built in

  • ElevenLabs audio for lifelike prompts in IVRs and outbound messages.
  • AI-powered supervision: automated summaries, sentiment/compliance checks, and coaching tips from call transcripts.
  • AI insights: ask questions across transcripts plus Odoo data (sales, leads, tickets) to understand trends, objections, and rep performance.

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Start quickly

  • Install Connect to wire Odoo with Twilio in a few clicks—no deep telephony background required.
  • Explore the API reference for programmatic voice and messaging (TwiML plus TwiPy extensions).
  • Track releases in the Changelog and check the FAQ when you get stuck.