> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oduist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User's Guide

> End-user guidance for the Odoo WebRTC phone and PBX features.

# User's Guide

## Call statuses

* **answered**: call was answered by a participant.
* **busy**: destination (or all routed numbers) was busy.
* **ended**: call terminated without being answered and not due to timeout/busy (e.g., caller hung up in IVR; system ended call before routing).
* **failed**: technical failure (SIP errors like 403/404, config/routing failures); no ringing/media on callee side.
* **noanswer**: PBX attempted delivery (channels created) but nobody answered; timed out or hit fallback (e.g., voicemail).