> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oduist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# PBX FAQ

> Common PBX questions and troubleshooting pointers.

# PBX FAQ

* **Call notifications wrong timezone**: change the `asterisk1`/service user timezone to your environment (notifications are generated under that account).
  <img src="https://mintcdn.com/test-99895540/4eQ6AIbO89AUVLyN/pbx/images/pbx-faq-timezone.png?fit=max&auto=format&n=4eQ6AIbO89AUVLyN&q=85&s=727d91c6c8c2a87c868baf4a6ae1153b" alt="Timezone" width="1920" height="336" data-path="pbx/images/pbx-faq-timezone.png" />

* **Which modules to install?** Install `asterisk_plus` first. Add integration modules (CRM, Helpdesk, etc.) as needed; each depends on `asterisk_plus` and the corresponding Odoo app.

* **No popup notifications**: ensure longpolling/workers are configured (see Odoo configuration), and the call is matched to a PBX user (only called users get popups).

* **Caller ID name on phones**: modify Asterisk to fetch from Odoo; see `pbx/dialplan.mdx`. For FreePBX use CID Lookup (HTTP) with `/asterisk_plus/get_caller_name?number=[NUMBER]`.