> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oduist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common issues and fixes for Connect module

# Frequently Asked Questions

## Call notifications show the wrong timezone

Notification messages are posted under the `connect` user account. Set that user's timezone to match your environment.

<img src="https://mintcdn.com/test-99895540/4eQ6AIbO89AUVLyN/connect/images/connect-timezone.png?fit=max&auto=format&n=4eQ6AIbO89AUVLyN&q=85&s=6cd28eb9df0a3e76010ff1d457cf173a" alt="Set timezone for connect user" width="1920" height="336" data-path="connect/images/connect-timezone.png" />

## OpenAI & HTTPX version mismatch (Client.**init** got an unexpected keyword argument 'proxies')

If you see an error like:

```
TypeError: Client.__init__() got an unexpected keyword argument 'proxies'
```

Install compatible versions (example for Ubuntu 20.04 + Odoo 18):

```bash theme={null}
pip3 install openai==1.55.3 httpx==0.27.2 --force-reinstall
```

## What if the Odoo server is down?

* Twilio pulls TwiML from Odoo; if Odoo is down, callers hear a system error.
* Mitigation: configure a Twilio **fallback webhook/application** with a failover call flow (e.g., try SIP Users A/B, then GSM numbers C/D).
* Trade-off: calls proceed, but Odoo won't log them during the outage. You can sync call history/recordings from Twilio later (e.g., with a cron job).