> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oduist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Overview of Oduist Connect and how it unifies Twilio communications in Odoo.

# Oduist Connect

Oduist Connect brings Twilio voice, messaging, and AI into Odoo so teams can call, text, and orchestrate customer conversations without leaving their ERP and CRM.

## What you get

* Unified communications: voice, SMS/MMS, WhatsApp, RCS, Google Business, and Facebook messaging handled inside Odoo apps like CRM and Sales.
* Odoo Phone softphone: WebRTC click-to-call/click-to-answer in the browser with automatic PBX user provisioning and screen pops on incoming calls.
* Global reach and routing: use Twilio’s super network and numbers in 100+ countries, build IVRs/call flows, and personalize routing with self-service and multi-language prompts.
* Call queues and campaigns: manage queue wait times and callbacks, play branded hold audio, and run outbound CallOut campaigns or targeted notifications.
* Recording and analytics: record interactions, link calls and recordings to the right records, and track performance with built-in call history and dashboards.

## AI built in

* ElevenLabs audio for lifelike prompts in IVRs and outbound messages.
* AI-powered supervision: automated summaries, sentiment/compliance checks, and coaching tips from call transcripts.
* AI insights: ask questions across transcripts plus Odoo data (sales, leads, tickets) to understand trends, objections, and rep performance.

## Start quickly

* [Install Connect](./install) to wire Odoo with Twilio in a few clicks—no deep telephony background required.
* Explore the [API reference](./api/index) for programmatic voice and messaging (TwiML plus TwiPy extensions).
* Track releases in the [Changelog](./changelog) and check the [FAQ](./faq) when you get stuck.